Returns Policy
You may return your undamaged purchase within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
All European Orders now need an EORI Number. You must generate this and have this for your order to clear Customs.
PLEASE NOTE! Shipping quotes DO NOT include any taxes or duty fees that may be on the customers end. If you order and then decide you do not want to pay taxes or duty fees we will reimburse you minus return shipping costs.
ALSO! You need to submit a valid phone number and email address in your information when you place an order so our shipper will be able to contact you if there is an issue with delivery. We DO NOT sell, rent or otherwise disclose personal information collected by our site to third parties.
We can ship to most addresses in the world. There are few exceptions.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.